Refund Policy
Refund Policy
Refund Policy
We want you to love your purchase! If for any reason you are not completely satisfied with your order, we’re here to help. Please read our refund policy for more details on how to return or exchange items.
Jewelry and Accessories Refunds:
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Eligibility: Jewelry and accessories can be returned for a refund if they are in original, unused condition and in their original packaging.
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Return Timeframe: Returns must be initiated within 30 days from the date of delivery.
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Refund Process: Once we receive the returned jewelry or accessories, we will process your refund to the original payment method within 5-7 business days.
Clothing Refunds:
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Eligibility: Clothing can be returned for a refund if it is in new, unworn, and unwashed condition with all original tags still attached.
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Return Timeframe: Returns must be initiated within 30 business days from the date of delivery.
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Refund Process: Once we receive the returned clothing, we will process your refund to the original payment method within 5-7 business days.
Non-Refundable Items:
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Items that are worn, used, or without tags (for clothing) or in packaging that has been opened or damaged (for jewelry and accessories) will not be accepted for refunds.
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Sale or clearance items are also non-refundable.
How to Return Your Item:
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Contact Us: Before sending your return, please contact us at [email] to let us know you wish to return your item.
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Return Shipping: You will be responsible for the return shipping costs unless the item is damaged or incorrect.
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Packaging: Please ensure your item is securely packaged when returning it to prevent damage during transit. We recommend using tracked shipping for added peace of mind.
Damaged or Incorrect Items:
If your item arrives damaged or incorrect, please contact us immediately at [email] within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.
Refunds:
Once your return is processed, a refund will be issued to your original payment method. Please note, it may take 5-7 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges:
At this time, we do not offer exchanges. If you'd like a different size, color, or item, please initiate a return and place a new order.
Customer Service:
If you have any questions about your return or refund, feel free to contact us at raveheadz37@gmail.com